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Gervina Quisada D.
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Gervina Quisada D.

Customer Service Specialist| Appointment Setter | Retention Specialist

I've had a wide range of experiences that allow me to operate in a variety of platforms and conditions that are relevant to my skills. I am adept at communicating with C- Level Executives, through phone calls and emails. Equipped with invaluable skills obtained from years of learning and experience, I have helped several clients leverage their businesses. I can be an all-around person, who can help in your business operations, resourceful in ways that will increase your company's revenue. I worked as a Customer Support Specialist for more than 6 years for Cisco and as a seasoned Retention Specialist for Pittsburgh Post-Gazette (PPG) for about 3 years. I aimed higher and became an Executive Sales Consultant/ Appointment Setter working closely with the Executive Director for an IT company based in the US to market AT&T Internet services and network solutions. I also worked with multiple E-Rate-approved vendors/providers to provide quotes/bids to colleges, universities, and libraries all throughout the US for their internet services and networking solutions. I am beyond grateful to have worked as an Appointment Setter for a leading IMO in the United States, Family First Life- Northwest (Matt Smith) and I am also one of their meticulous Data Entry Specialists. I have also worked as an appointment setter for Family First Life- Texas (Board Member Eric Anthony), Family First Life Dynasty (Chimera Thompson and Jason Doughty), Family First Life agents Mario Iliev and Seamus Dempsey, and Samaniego Insurance Solutions of which I am equally thankful for the trust they gave me. I also worked as a Customer Service Guru for Dorms.com. Their time and business matter the most. With over 17 years of experience in this industry, I am motivated, passionate, and enthusiastic about providing excellent customer service and determined to exceed targeted results. Overall, I am challenged in providing solutions that will help you achieve business goals and growth, and will surely treat your success as my self-achievement! Thank you so much for reading this far!

🇵🇭Davao, Philippines$20/hr100% JSS4.41 (14)Since Jun 2016

Earnings and projects

MRR
$2k

Last 6 months ÷ 6

World#22,866 / 412k
🇵🇭Country#2,627 / 56.3k
Revenue, last 30 days
$2k

Last 6 months: $12k

World#21,734 / 412k
🇵🇭Country#2,682 / 56.3k
Total earnings
$226k

Billed in all: $230k

World#12,582 / 412k
🇵🇭Country#908 / 56.3k
Per project
$10k

$12k in the last 6 months

World#15,374 / 412k
🇵🇭Country#3,553 / 56.3k
Projects, last 6 months
1

Across 2 contracts

0% fixed100% hourly
World#128,092 / 412k
🇵🇭Country#14,297 / 56.3k
Projects in all
22

Across 27 contracts

7% fixed93% hourly
World#124,452 / 412k
🇵🇭Country#9,519 / 56.3k

Earnings, last 30 days

$230k+$2k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$227k$228k$229k$230kOct 8Oct 23Nov 7

Skill rankings: Top 4% in Booking Services

Ranked by MRR among everyone on Upwork with the skill.

  1. #14Booking Services333 freelancers · 🇵🇭 #5Top 4%
  2. #65Employee Onboarding859 freelancers · 🇵🇭 #17Top 8%
  3. #95Sales Management1,242 freelancers · 🇵🇭 #23Top 8%
  4. #96BPO Call Center1,567 freelancers · 🇵🇭 #47Top 6%
  5. #100B2C Marketing1,239 freelancers · 🇵🇭 #17Top 8%
  6. #196Customer Retention2,511 freelancers · 🇵🇭 #62Top 8%
  7. #215Zoho CRM2,793 freelancers · 🇵🇭 #42Top 8%
  8. #256Telemarketing4,857 freelancers · 🇵🇭 #104Top 5%