Nikola D.

Hello! I'm an experienced Customer Support, Technical Support, and Supply Chain professional with more than 8 years of experience helping businesses deliver exceptional customer experiences while keeping internal operations running efficiently. Over the years, I've worked with international companies across customer support, payment processing, and supply chain operations, giving me a unique combination of technical troubleshooting, client communication, and operational coordination skills. My current role is as a Supply Chain Coordinator for a European veterinary pharmaceutical trading company, where I coordinate inbound & outbound transport, inventory, logistics, supplier communication, and day-to-day operational processes to ensure products move efficiently across the supply chain. Alongside that, I continue to work as a Tier 2 Merchant Support Specialist at CCBill, resolving complex technical and payment-related issues for merchants, handling escalations, troubleshooting integrations, and providing high-quality support. Previously, I worked as: VIP Customer Support Representative at GroundLink Customer Support Representative at Sitel Quality Assurance / Quality Control team member Agent Trainer and mentor for new support representatives My core strengths include: Customer Support (Email, Chat & Ticketing) Technical Support (Tier 2) Merchant & Payment Processing Support Supply Chain Coordination Operations & Process Improvement Troubleshooting & Root Cause Analysis Escalation Management CRM & Helpdesk Systems Quality Assurance & Quality Control Inventory & Logistics Coordination Team Training & Knowledge Sharing Excellent written and verbal communication Time Management and Organization I take pride in being dependable, detail-oriented, hands on, and easy to work with. Whether it's solving technical problems, improving operational workflows, coordinating suppliers, or ensuring customers receive outstanding support, my goal is always the same: deliver results efficiently and professionally. I'm always interested in long-term collaborations where I can become a reliable member of your team and help your business grow.