Blanca C.

I am an energetic and enthusiastic individual with more than 5 years working the Customer Service Industry. I am hard working, dedicated and a fast learn. I enjoy learning new skills and I am not intimated by a challenge. I have a processional, charming and friendly demeanor. I am a team player with excellent communication skills. I am bilingual with excellent command of the English and Spanish language, both written and verbal. I posses my own work computer and a strong and steady internet connection. I go above and beyond to achieve success and obtain outstanding results in all task assigned to me. I have 2 years experience working as a Telephone operate. My duties included receiving inbound calls, speaking with callers and directing their calls. I was later employed by the National Transport Service as a Ticket Clerk for 2 years. I was responsible for data entry, keeping records, reconciling ticket sales and preparing daily deposits. After which I gained employment as a superiors at Tony's Supermarket for 1 year. After my time at Tony's Supermarket, I was employed by Unicomer Belize as a Customer Service Representative/ Vetting Clerk for a total of 5 years. My duties included receiving inbound callers from customers as well as make outbound calls; resolving customers issues and complaints; calling customers with overdue balances, verify customer information; and approve customer accounts. I later moved on to work at Ready Call Center In Belize. There I was a Customer Service Representative providing services to Tracfone, Net10 and Safelink Customers in the United States. I was employed as a level 1 inbound technical support agent. My duties included: receiving customer calls, collecting all relevant information from customer, resolving customer complaints and issues if possible, call elevation and ticket creating when appropriate, light sales and credit card payment processing. I then moved on to work for L & L Foods in the capacity of a Sales Agent. I was responsible for bringing in new clients and increasing sales for the company. I am now a freelancer working online. I was employed as an Add Poster for Marketcon for 1 Year. I am looking to work on both long and short term projects. Thank you for your time and consideration. I look forward wot working with you on future projects, Regards, Blanca Castillo