Krizzamel C.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

I am a Medical Virtual Assistant, Customer Support & Operations Specialist, and Executive Virtual Assistant with 10+ years of experience supporting healthcare practices, e-commerce brands, service-based businesses, law firms, digital marketing companies, and technology accounts. For nearly six years, I supported a California naturopathic doctor across two business entities, handling patient scheduling, physician calendars, appointment confirmations and follow-ups, patient calls and messages, pharmacy and laboratory coordination, confidential records, prescriptions and lab orders, invoicing, B2B/B2C accounts, Shopify operations, vendors, warehouses, and daily administrative support. I also have hands-on Customer Experience & Operations experience coordinating customers, drivers, service partners, orders, pickups and deliveries, recurring and commercial accounts, billing follow-ups, and escalations. I am comfortable investigating delayed or missing orders, payment and billing issues, dispatch concerns, customer complaints, and operational problems and coordinating with multiple teams through resolution. My experience also includes Australian aged care administration, supporting rostering, client and support worker communication, appointment and service coordination, staff documentation, compliance tracking, onboarding, training requirements, and day-to-day administrative operations. I have extensive Shopify and e-commerce customer support experience, assisting international customers across the U.S., U.K., Germany, France, and the Netherlands with order tracking, shipping delays, returns, exchanges, refunds, product inquiries, supplier and warehouse follow-ups, inventory, and carrier communication. I also have experience with legal intake and lead qualification, CRM management, appointment scheduling, technical support, billing, account management, and high-volume customer service, including previous support experience for Fitbit, DoorDash, and OnStar. I can help you with: Medical VA & Patient Coordination Medical Reception & Appointment Scheduling Pharmacy & Laboratory Coordination Executive & Administrative Assistance Customer Support via Phone, Email, Chat & SMS Customer Experience & Escalation Management Operations & Order Coordination Calendar & Inbox Management Shopify & E-commerce Customer Support Returns, Refunds & Shipping Issues Billing & Invoice Follow-Up CRM Management & Data Entry B2B/B2C Account Support Vendor, Supplier & Warehouse Coordination Client Intake & Lead Qualification Aged Care Administrative Support Documentation, Reporting & Follow-Ups Tools & Platforms: Shopify • HelpSout • Zendesk • Freshdesk • Tidio • HubSpot • QuickBooks • Xero • Billcom • Google Workspace • Google Sheets • Microsoft Office • Slack • Zoom • Calendly • Dropbox • Canva • CRM & Order Management Systems • AI-Assisted Workflow Tools • DeepL • Google Translate • Charm Health EHR • MindBody • Fresha I am comfortable working independently, managing multiple priorities, communicating with customers and stakeholders, and taking ownership of issues from initial contact through resolution. If you need someone who can communicate professionally, stay organized, follow up consistently, and keep both your customers and operations moving, I would be happy to discuss how I can support your team.