Jose Marie L.

EXECUTIVE PROFILE Executive leader and multi-disciplinary with 20+ years of experience building, scaling, and transforming businesses across Business Process Outsourcing (BPO), digital marketing, SaaS startups, publishing, branding, and customer experience. Proven track record of launching new business units, leading multi-site operations of over 500 employees, driving operational excellence, and accelerating revenue growth through strategic leadership, digital transformation, and high-performing teams. Recognized for building organizations from the ground up, improving operational efficiency, strengthening customer experience, and developing leaders capable of delivering sustainable business growth. EXECUTIVE HIGHLIGHTS * 20+ years of executive leadership across BPO, technology, publishing, digital marketing, and startups * Built and managed multi-site operations supporting more than 500 employees * Founded and scaled multiple businesses in BPO, digital marketing, and technology * Extensive experience in management, operations, sales, branding, and business development * Increased client revenues through strategic digital marketing initiatives * Reduced operating costs through process improvements * Successfully launched multiple business units from startup to profitability * Led cross-functional teams across operations, marketing, customer support, sales, and product development CORE COMPETENCIES Executive Leadership • Business Operations • Management • Strategic Planning • Business Development • Revenue Growth • Customer Experience • Digital Marketing • Brand Strategy • Go-to-Market Strategy • Startup Leadership • Organizational Development • Process Improvement • Lean Operations • Business Process Outsourcing • Contact Center Operations • Product Strategy • Performance Marketing • Team Leadership • Vendor Management • Client Success TECHNOLOGY Google Workspace • Microsoft Office • Meta Business Suite • Meta Ads Manager • Social Media Platforms • Go High Level • WordPress • XenForo • Canva • Asana • Monday • Notion • Salesforce • ChatGPT • Claude • Gemini • AI Productivity Tools • AirBnB Platform PROFESSIONAL STRENGTHS Executive Leadership • Business Transformation • Digital Transformation • Organizational Development • Customer Experience • Operational Excellence • Revenue Growth • Startup Scaling • Process Optimization • Cross-functional Leadership • Strategic Partnerships • Team Development • Technology adoption