Javier V.

12 years of experience in technical support and 7 years of management experience. Highly motivated, dependable troubleshooter and problem-solver. Skilled in providing customer and end-user help desk support. Easily identify and resolve technical issues and concerns. A customer-focused performer who is committed to quality in every task from personal interaction with coworkers and users to the high level of services provided to company/customer. A valued contributor who performs confidently and effectively under pressure and thrives on challenge. Enthusiastic, leader and a learner who quickly grasps new concepts and technical skills. Proficient in English and Spanish.