Alvin F.
IT Support Technician / Support Ticket Triage / MACD Engineer
Support Technician / Technical Support / Customer Support TROUBLESHOOTING: (Phone, email, chat and remote) *MacOS *Windows *Windows Servers *Hardware/Software TOOLS: *Jamf - Apple Computer *Slack / Slack Admin *Zoom / Zoom Admin *Okta SSO / Okta Admin *Active Directory *O365 Apps Administrator *Intune / Azure *Helpdesk Admin / Exchange Admin / LAPS *VMware *FreshService CoPilot *FreshService FreddyAI ITSM: *FreshService *Zendesk *ASANA *Hubspot *Helpshift *RemedyForce Skills: *Knowledge Management *Solutions Article creation *AI training / Increase Deflection of AI as Zero level agent *Onboarding / Offboarding Employee *Facilitating new hire orientation for IT *Vendor Coordination for IT Equipment
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $11k
Billed in all: $78,978$79k
$11k in the last 6 months
Across 7 contracts
Earnings, last 30 days
Skill rankings: Top 7% in Email Communication
Ranked by MRR among everyone on Upwork with the skill.
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- #25Knowledge Management183 freelancers · 🇵🇭 #3Top 14%🇵🇭#3 of 29
- #34Desktop Support317 freelancers · 🇵🇭 #15Top 11%🇵🇭#15 of 110
- #41macOS393 freelancers · 🇵🇭 #6Top 10%🇵🇭#6 of 35
- #54End User Technical Support418 freelancers · 🇵🇭 #20Top 13%🇵🇭#20 of 142
- #167Microsoft Active Directory1,522 freelancers · 🇵🇭 #32Top 11%🇵🇭#32 of 216
- #173System Administration1,828 freelancers · 🇵🇭 #17Top 9%🇵🇭#17 of 224