Alvin F.

Support Technician / Remote Desktop Support / End User Support / ITSM

Support Technician / Technical Support / Customer Support TROUBLESHOOTING: (Phone, email, chat and remote) *MacOS *Windows *Windows Servers *Hardware/Software TOOLS: *Jamf - Apple Computer *Slack / Slack Admin *Zoom / Zoom Admin *Okta SSO / Okta Admin *Active Directory *O365 Apps Administrator *Intune / Azure *Helpdesk Admin / Exchange Admin / LAPS *VMware *FreshService CoPilot *FreshService FreddyAI ITSM: *FreshService *Zendesk *ASANA *Hubspot *Helpshift *RemedyForce Skills: *Knowledge Management *Solutions Article creation *AI training / Increase Deflection of AI as Zero level agent *Onboarding / Offboarding Employee *Facilitating new hire orientation for IT *Vendor Coordination for IT Equipment