Hazel Candy B.

A results-oriented Virtual Assistant with 10+ years of experience delivering exceptional support across diverse industries. From providing top-tier customer service and technical assistance to streamlining operations, managing calendars, and handling data for eCommerce and BPO companies, I bring a unique blend of people skills and analytical capabilities. I'm passionate about helping clients achieve their goals by providing efficient, accurate, and proactive support. ​My expertise includes: ​• Customer Support & Communication: Managing customer inquiries, resolving order-related issues (shipping, tracking, returns), and providing excellent multi-channel support using Zendesk, Quo (formerly OpenPhone), etc. • ​Scheduling & Appointment Setting: Calendar management, lead outreach, coordinating schedules, and setting appointments to keep daily operations running smoothly. •​eCommerce & Business Operations: Order processing, supplier communication, fulfillment coordination (with experience managing my own eCommerce businesses), and basic navigation of CRM pipelines and booking workflows in GoHighLevel. ​▪︎ Data Management & Reporting: Maintaining accurate records, data entry, database maintenance, reporting (Excel, Google Sheets, Microsoft Office, DOMO), and process improvement. ​I'm dedicated to providing accurate, timely, and reliable support, and I'm eager to help businesses optimize their operations and achieve their objectives.