Joseph M.

Hi, I’m Joseph 👋 Are you looking for a Virtual Assistant, Customer Service Specialist, and Product Listing Expert who can help your business run smoothly and scale efficiently? I have almost 8 years of experience supporting businesses through customer service, administrative tasks, and eCommerce operations. My current specialization is product listing and inventory management, where I handle accurate and optimized product uploads using Shopify, Vendoo, and Poshmark. I ensure product titles, descriptions, pricing, tags, categories, and images are properly formatted to improve visibility and sales while maintaining clean and organized inventories. I also have a strong background in customer support, managing email and ticket-based inquiries through Zendesk, resolving issues professionally, and maintaining high customer satisfaction. My Bachelor of Secondary Education major in English and experience as an online English teacher at 51Talk have strengthened my written communication, attention to detail, and ability to follow brand guidelines. I am a fast learner, dependable, and detail-oriented VA who takes ownership of tasks and consistently delivers high-quality output on time. Core Skills & Expertise: -Product Listing & Cross-Listing (Shopify, Vendoo, Poshmark) -Inventory Management & Product Optimization -Customer Service (Email & Ticket Support) -Zendesk Management -Virtual Assistance & Administrative Support -Data Entry, Data Research & Sports Data Analysis -Microsoft Office & Google Workspace -Canva, Photo Editing & Basic Logo Editing -Social Media Support