Jenilyn M.

I’m an experienced Customer Service Representative with a strong background in customer support, email handling, calls, ticket management, follow-ups, appointment setting, and administrative support. I have experience assisting 75–100 customers per day while maintaining professional and timely communication through calls, email, text, and Zendesk. 🛠️ Software & Tools CRM Tools • Zendesk • Asana • Salesforce • Sierra Interactive • Microsoft Word • Excel • PowerPoint • Adobe Photoshop • Adobe Illustrator • Google SketchUp • WordPress ✨ Skills 🎫 Customer Service & Ticket Management 📧 Email, Chat & Text Support ☎️ Inbound & Outbound Calls 📅 Appointment Setting & Follow-ups 🤝 Customer Retention & Issue Resolution 📊 Data Entry & Record Management 🗂️ File & Document Organization 📱 Social Media Management ✍️ Content Writing & Research 🎨 Photo & Video Editing 🌐 Website Management & Web Development 📑 Transaction Processing 📈 Strategic Planning 🔒 Confidential Data Handling 🏢 Telecom Site Acquisition, Leasing & Permit Processing ⚡ Adaptability & Fast Learning My goal is to provide friendly, organized, accurate, and dependable customer support while helping businesses maintain strong relationships with their customers.