Sherelle S.

Short-Term Rental VA Expert | Customer Support Specialist

I’m a detail-oriented and proactive Virtual Assistant with over 8 years of experience in short-term rental management and customer support for both hospitality and eCommerce businesses. I specialize in day-to-day operations, guest communication, and email support, helping property owners and online businesses deliver seamless, five-star experiences. From managing Airbnb listings to responding to customer emails or coordinating with cleaning teams, I ensure every detail is handled with precision, professionalism, and care. What I Can Help You With Short-Term Rental Operations: -Calendar & Reservation Management (Airbnb, Booking.com, Expedia) -Listing Creation, Optimization & Pricing Adjustments -Guest Messaging, Check-ins & Check-outs -Cleaning & Maintenance Coordination -Review Management & Guest Follow-ups Customer Support & eCommerce Assistance: -Email & Chat Support for Digital or Physical Products -Order Processing, Refunds, and Payment Resolution (Stripe, PayPal) -Managing Helpdesk Systems (Zendesk, Kajabi) -Product or Service Inquiry Handling with Professional Tone -Maintaining High CSAT and Response Quality Core Qualifications: - 8 Years in Short-Term Rentals / Property Management Successfully managed up to multiple rental units across different time zones, handling full operations and guest communications. - 8 Years in Customer Support & eCommerce Operations Experienced in email and chat support, refund processing, and handling digital platform inquiries using tools like Kajabi, Stripe, PayPal, and Zendesk. - 11 Years in the BPO Industry Strong background in high-volume email and customer service, providing consistent, empathetic, and efficient communication for U.S.-based clients. - Bachelor’s Degree in Business Administration Bringing a solid foundation in business operations, client management, and organizational efficiency. Tools & Platforms I Use Airbnb, Booking.com, Expedia, Stripe, PayPal, Kajabi, Shopify, Zendesk, Slack, Google Workspace Let’s Work Together I’m passionate about helping property owners, hosts, and eCommerce brands deliver top-notch experiences while streamlining their operations. Whether you need help managing guest communications or maintaining exceptional email support for your customers, I’ve got you covered. Let’s connect and discuss how I can help elevate your operations and customer experience.