Abegail K.

I have 18 years of experience in the BPO industry and Remote. Handled various programs including Sales, Customer Service, Technical Support and Outbound campaigns. 12 years experience in Team Handling in Corporate and Remote.Earned leadership status by setting inspirational goals and setting examples.Superb organizational, motivational, management and time management skills. DIALER & CRM USED; Quick Books, Hubspot, Talk Desk ,Mojo, Xencall, Callshaper, Vulcan7, Kixie, Open Phone,Ring Central, GoHighLevel, NICE and SalesForce, Pipedrive, SAGE CRM, SmartLead and Call Tool. As a Team Lead, I do Performance and Motivational Coaching. Performance Improvement Plan ( PIP) I can work following any time zone. I can deliver less than 40 hours a week. I am also available during weekends. Experienced in HR position responsible for identifying qualified agents, conducting interviews one-on-one and over the phone as well. Admin tasks like preparing contracts and job offers. Sales experience on Solar Panel. Combination of sales and Customer Service experience on hard-selling VOIP products. Sales experience in student loan consolidation. Experienced as Quality Analyst for TSR/CSR account before becoming a Team Lead. REMOTE: : April 2016 – Present. Total of 7 years in Admin Tasks, Sales, Cold Calling and appointment setting experience. 2 years and 9 months Operations Supervisor for Sales Program Medicare Advantage. 2 years experience as Sales Team Leader for Cold Calling, Lead Generation and Appointment Setting projects based in New York. The role includes intensive 1 on 1 Coaching, Performance Review and Close live monitoring. Experienced VA, Real Estate Australian and US-based client. Responsible for preparing contracts, uploading and downloading files requested, and answering and checking client emails. Receiving calls- inbound. Appointment setting. Total of 8 years of Remote Sales Experienced in B2B, Lead Gen campaigns, Cold Calling appointment setting for Real Estate Companies , Security Services in Australia, SOLAR Panel ,Insurances , Merchant Services and Credit Repair. – B2B and B2C