Mary Joyce B.

Technical Support Representative/ Customer Service Representative / VA

Providing excellent customer service has always been my passion. Been in the customer service industry for over a decade already. I have experience handling customer concerns via phone, email, and live chat. I worked as a Technical Support Advisor for 6 years in one of the biggest Web Hosting providers, a year and a half in an Australia-based company that develops websites (WordPress) especially e-commerce websites (i.e. Woocommerce), and offered website hosting services too. I also worked as a Customer Service Representative in one of the companies in Florida that sell medical equipment. I am very proficient in using the following Applications/CRM: -Zendesk -Freshdesk -Odoo -WordPress -Google Sheets -Google Docs -Microsoft Applications (Excel, MSWord, MSPowerpoint, etc.) WordPress Website Development - Installing/Uninstalling Plugins - Gravity Forms - Installing Themes and customization Website Optimisation: - SEO Knowledge in managing and supporting e-commerce stores: -Shopify -Amazon -Woocommerce -Magento Key Skills: -Excellent Customer Service Skills -Strong customer service ethos -Ability to work well with people -Strong communications skills -Excellent organizational skills -Reliable -Organized -Dedicated -Fast learner -Can work with less supervision -Hardworking -Patience -Enthusiasm for continual learning