Aiat G.

Hi there! 👋 I’m a top-rated bilingual Customer Support and Administrative Specialist with over 14 years of experience supporting clients across multiple industries, including telecommunications, transportation, electronics buyback, education, legal, fashion, and real estate. I pride myself on delivering professional, efficient, and high-quality customer service while helping businesses maintain excellent customer experiences and smooth day-to-day operations. Over the years, I’ve developed strong skills that I believe are essential for exceptional customer support. I’m always eager to take on new challenges, expand my knowledge, and contribute to the growth and success of the companies I work with while helping foster a supportive and innovative team environment. 🔹 What I Can Help You With: Customer Support (Chat, Email, Text, and Phone Support) Support for Global Marketplaces such as eBay, Back Market, Shopify, and similar platforms Virtual Assistance & Administrative Support Customer Communication & Issue Resolution Building and setting up SOPs for customer support. Data Entry & Web Research Recruitment & Candidate Coordination General Administrative Tasks 🔹 Core Strengths: ✔ Patience & Empathy ✔ Strong Communication Skills ✔ Time Management & Organization ✔ Positive & Professional Attitude ✔ Team Management & Collaboration ✔ Calm Problem Solving Under Pressure ✔ Attention to Detail ✔ Fast Learner & Adaptable ✔ Analytical and strategic in planning workflow ✔ Ability to work independently with little to no supervision 🔹 Tools & Platforms I’m Experienced With: CRM Platforms: Zendesk, Intercom, Front, Podio, HubSpot, ChatWoot, Oracle Siebel E-commerce and online marketplaces: Shopify, eBay, BackMarket Microsoft Office (ICDL Certified): Word, Excel, PowerPoint, Outlook Communication & Collaboration Tools: Slack, Notion, Google Drive, Zoom, Dropbox LMS Platforms: WorkRamp, Docebo Project Management & Scheduling Tools: Basecamp, WhenIWork, Todoist Payment Processing Platforms: Stripe, PayPal AI Tools: ChatGPT 🔹 Why Clients Choose Me: ✔ 14+ years of professional experience ✔ Experience across multiple industries ✔ Reliable, organized, and detail-oriented ✔ Dedicated to delivering excellent customer experiences ✔ Strong ability to multitask and manage responsibilities efficiently ✔ Committed to exceeding expectations and supporting business growth I’m passionate about helping businesses provide outstanding support and building long-term professional relationships with clients through reliability, communication, and quality work. 📩 Let’s connect! I’d love to discuss how I can help support your business and contribute to your success.