Alyanna C.

I protect digital platforms and their users by combining strict policy enforcement with high-volume, quality-driven case resolution. Over the past 7+ years, I’ve handled everything from routine content moderation and account reviews to complex fraud investigations and high-risk escalations. Core Capabilities: Risk & Fraud Detection: Reviewing financial activity, job posts, ads, and user interactions to spot patterns of platform abuse, fraud, and policy violations. Investigations & Appeals: Analyzing ambiguous edge cases, issuing restrictions/suspensions, handling user appeals, and writing clear, well-reasoned decision logs. High-Volume Operations: Consistently resolved 350+ cases weekly with a 90%+ quality score and an average handle time under 7 minutes, while meeting tight SLAs. Cross-Functional Collaboration: Escalating high-risk issues and partnering with internal teams to refine workflows and policy interpretations. Tooling: Zendesk, Salesforce, JIRA, and proprietary internal admin/moderation platforms. I thrive in fast-paced, remote environments where consistent judgment, attention to detail, and user safety are critical. Whether you need a dedicated analyst to clear a backlog or a reliable specialist for daily risk operations, I can step in immediately with minimal onboarding time. Let’s connect to discuss how I can support your platform’s safety goals.