Gwenbelle D.

I bring 8+ years of hands-on experience in office work and customer service, with a strong foundation in managing essential business operations. During my time as a WordPress content publisher, I specialized in posting and formatting articles while ensuring content quality and timely delivery. At Authors Solution, I spent two years helping authors prepare their books for publication, focusing on proofreading both content and cover designs to maintain high publishing standards. As an office assistant at a Parking app, I dedicated two years to mastering Google Workspace applications while managing a diverse range of administrative tasks supporting the parking operations team. My daily responsibilities included assisting customers on parking issues, generating reports for each facilities revenues and as well as processing landlord revenue and monthly payments. My role also involved creating and updating spreadsheets for monthly revenue tracking, managing email correspondence with parking facility owners, and digitizing physical parking agreements through systematic scanning and filing in our internal database. I streamlined the process of updating parking rates and availability across multiple locations, ensuring accurate information was always reflected in our system. My three-year tenure at Comcast as a customer service representative strengthened my ability to handle complex technical support while maintaining a patient and friendly demeanor. I became skilled at explaining technical issues in simple terms, ensuring customer satisfaction through clear communication and effective problem-solving. StubHub, I dedicated two years to mastering Google Workspace applications while managing a diverse range of administrative tasks supporting the ticket operations team. My daily responsibilities included processing ticket listings, verifying event data accuracy, and maintaining organized digital records of transactions. I've also developed strong computer skills, particularly in creative design using Canva, Youtube, and social media marketing by scheduling posts on either Hootsuite, Loomly or directly to the app itself (ex. Meta Facebook). My experience with Google office tools allows me to streamline administrative processes efficiently. I take pride in being organized, detail-oriented, and capable of managing multiple tasks while maintaining high-quality standards in all my work.