Raul A.

KAM | Marketing & Digital Strategy | Lead Gen

I am a bilingual business & marketing consultant with +10 years of experience helping SMEs and startups improve sales performance, customer retention, profitability, and operational efficiency. I specialize in customer relationship management and developing customer-focused strategies that strengthen brand positioning and drive measurable business growth. My expertise focuses on improving internal processes, supporting international clients, and building strong customer relationships through clear communication, data-driven decision-making, and continuous optimization. I bring a strong understanding of how Sales, Marketing, Customer Service, and Supply Chain functions work together to support overall organizational goals. Core Expertise: * Customer Relationship Management (CRM) * PR outreach * Digital marketing and digital strategy * Lead generation: inbound and outbound (email, social media, events, networking) * Inbound - Outbound Marketing Strategy * Market research and competitor analysis * Logistics support and supplier coordination * Project management and cross-functional teamwork * Customer service operations and escalation handling * Key account management * Sales consulting * Copywriting and content support * Accounts receivable coordination and customer billing follow-up Strengths: * Build long-lasting relationships with clients * Highly organized and detail-oriented * Strong communication and follow-up skills * Work well under pressure to meet deadlines * Fast response and client-focused approach * Experience working with international clients across multiple time zones Tools: CRM: HubSpot | Freshdesk | Proposify PMO: Process Street | Monday.com | Asana | Trello | Notion | Jira | Jotform Communication: Slack | Google Workspace | Spark Finance & Billing: Xero | Chaser Marketing Content: Planable | Drip | Meta Business Events: WordPress | Squarespace | Eventbrite Additional Information: Typing speed: 40+ WPM Languages: Spanish (Native), English (Professional Working Proficiency) Equipment: Personal PC, headset, and high-speed internet connection