Marlene C.

My name is Marlene, I’m 29 years old and based in Portugal. I hold a Master’s degree in Management, and I bring over 10 years of hands-on experience in customer support and executive assistant. I am fluent in English, French, Spanish, and Portuguese. I have solid background in operations, management, sales, marketing, customr support and reddit community growth. Customer experience has been the core of my career. I’ve supported users across a wide range of industries, handled high volumes with care and precision, and worked closely with internal teams to improve processes, retention, and overall satisfaction. Alongside frontline support, I’ve also taken on management responsibilities, contributed to sales and marketing initiatives, and delivered high-quality translations in multilingual environments. On Upwork, I’ve been active for several years and have built multiple long-term contracts with excellent reviews. I’m highly comfortable with modern tools and fast-paced environments, including Slack, Aircall, Richpanel, Freshdesk, Zendesk, Trello, Crisp, ClickUp, Gorgias, Intercom, Shopify, and many others. Learning new systems comes naturally to me, and I adapt quickly to each company’s tone, processes, and goals. I am deeply committed, highly responsible, and genuinely passionate about what I do. I don’t just “do support” I care about customers, outcomes, and building long-term value for the businesses I work with.