Roko A.

Travel Operations & Itinerary Management Specialist

I help travel agencies, tour operators, and travel businesses stay organised and deliver seamless travel experiences to their clients. With hands-on experience in hospitality and travel operations, I support teams with itinerary management, supplier coordination, traveler communication, booking support, and day-to-day travel administration. Over the years, I have worked with travel professionals and agencies in the US, UK, Italy, and Canada, supporting international group trips, customer communication, and operational workflows behind the scenes. My background includes: • Customer Service & Reservations Manager for a UK travel company • Front Desk Agent experience with Sheraton Hotels and Resorts and Hilton Hotels & Resorts • Several years of remote work as a Travel Virtual Assistant and Operations Support Specialist ✈️ Areas I can help with: ✅ Travel Operations & Coordination . Group travel support . Itinerary management and creation . Travel logistics coordination . Booking management . Supplier and vendor communication . Airport transfer coordination . Pre/post-trip administration ✅ Client & Customer Support . Email and customer communication . Handling traveler questions and requests . Reservation support . Issue resolution and service recovery . CRM and inbox management ✅ Administrative Support . Calendar and document management . Research and data organisation . Google Workspace & Microsoft Office . Airtable, Notion, Slack, Axus, Travefy . File and workflow organisation I am detail-oriented, reliable, and comfortable managing multiple moving parts at the same time — especially in fast-paced travel environments where communication and organisation are critical. I value professionalism, responsiveness, and long-term collaboration. Feel free to reach out — I’d be happy to discuss how I can support your business.