Marinelli A.

Are you looking for a reliable Shopify Virtual Assistant who can keep your eCommerce operations organized, manage orders efficiently, and provide excellent customer support? I help eCommerce business owners manage their daily operations so they can focus on growing their businesses instead of getting caught up in repetitive tasks. With hands-on experience supporting Shopify stores, WooCommerce businesses, and dropshipping operations, I understand the importance of accurate order processing, timely communication, inventory management, and smooth fulfillment workflows. HERE'S HOW I CAN HELP YOUR BUSINESS 🛍️ Shopify & eCommerce Store Management - Daily Shopify store operations and backend updates - Product uploads, listing updates, and inventory monitoring - Order processing and order status checks - Store data accuracy and administrative support 📦 Order Management & Fulfillment - Order tracking and shipment monitoring - Delayed order investigation and follow-ups - Coordination with suppliers, warehouses, and fulfillment partners - Resolution of order processing and delivery issues - Order trackers, spreadsheets, and workflow updates 💬 Customer Support - Customer service via email, live chat, and helpdesk platforms - Order status, shipping, returns, exchanges, and refund inquiries - Clear, empathetic, and professional customer communication - Ticket management and customer follow-ups 🤝 Supplier & Dropshipping Operations - Supplier communication and quotation follow-ups - Product availability and stock checks - Order issue tracking and escalation - Coordination of outstanding orders and operational tasks TOOLS & PLATFORMS Shopify • WooCommerce • Zendesk • Gorgias • Shopify Inbox • ShipStation • Google Sheets • Microsoft Excel • Teesom WHY WORK WITH ME? ✔ 100% Job Success Score and Upwork Top Rated status ✔ $100K+ in Upwork earnings ✔ Experience across multiple eCommerce stores and operational workflows ✔ Strong attention to detail and organized task management ✔ Reliable communication and a proactive approach to problem-solving I don't just complete tasks. I help keep your store organized, your orders moving, your customers informed, and your daily operations running smoothly. If you need dependable support for your Shopify store or eCommerce business, let's discuss how I can help. I'm ready to support your team and help make your day-to-day operations easier.