Marinelli A.

Shopify VA | eCommerce Operations, Order Management & 24/7 Support

If you’re a Shopify store owner or eCommerce brand struggling with customer support, order management, inventory updates, fulfillment coordination, and daily operations, I provide reliable virtual assistance to keep your business running smoothly—24/7. As a Shopify Virtual Assistant and eCommerce Operations Assistant, I focus on customer support, order processing, order fulfillment, and backend operations, allowing you to concentrate on growing your business. With hands-on experience across Shopify, WooCommerce, and dropshipping stores, I support end-to-end operations, including customer communication, supplier coordination, inventory management, shipping support, workflow tracking, and system updates. Core Expertise: Customer Support & Helpdesk Management: Provide professional email and chat support using Shopify Inbox, Zendesk, and Gorgias while maintaining high customer satisfaction. Order Management & Fulfillment: Process orders, manage refunds and exchanges, track shipments, resolve delivery issues, and coordinate with suppliers and fulfillment partners. Inventory Management & Store Operations: Update product listings, monitor stock levels, maintain accurate inventory records, and ensure store data accuracy. Logistics & 3PL Coordination: Coordinate with warehouses and third-party logistics (3PL) providers, monitor shipment progress, and resolve fulfillment-related issues. Workflow & Production Coordination: Manage order flow, maintain production trackers, monitor job statuses, schedule production timelines, track deadlines, and ensure all production requirements are completed accurately. Administrative & Operations Support: Handle data entry, reporting, spreadsheet management, workflow tracking, file organization, and backend operational tasks. Each task is executed with accuracy, efficiency, and attention to detail to support seamless operations and an excellent customer experience. Experience: • Managed daily Shopify store operations and eCommerce support workflows • Handled customer support via email, live chat, and ticketing systems • Coordinated order fulfillment, shipping updates, and logistics management • Maintained inventory accuracy and product listings across online stores • Managed workflow and production coordination, ensuring smooth order progression from approval to completion • Maintained production trackers, scheduled jobs, monitored deadlines, and coordinated garment and artwork requests • Updated workflow systems such as Teesom and maintained production spreadsheets and digital files • Delivered fast communication, strong organization, and consistent task execution Tools: Shopify • WooCommerce • Zendesk • Gorgias • ShipStation • Printful • Teesom • Google Sheets • Microsoft Excel Goal: To help Shopify and eCommerce businesses build organized, scalable, and efficient operations through reliable virtual assistance, customer support, order management, workflow coordination, and operational support. Available to support global businesses with flexible scheduling and dependable 24/7 coverage when needed. Let's Work Together.