Sheila Mae A.

Detail-oriented and proactive professional with a strong background in onboarding, guest experience, and operational oversight across major rental platforms, including Airbnb, VRBO, Expedia, and Booking.com. Experienced in identifying risks, preventing fraud, and enforcing platform policies while maintaining exceptional customer satisfaction. Adept at analyzing operational processes, developing SOPs, and leading cross-functional teams to ensure secure, compliant, and efficient workflows. Known for strengthening stakeholder relationships, enhancing review and NPS performance, and delivering high-quality support in fast-paced, trust-critical environments.