Ryo O.

Hi, I'm Ryo — a Customer Success professional with 3+ years managing 100+ accounts across SaaS and short-term rental operations. I combine a human-first approach with technical depth to help clients reduce churn, grow revenue, and streamline support operations. I work best with a clear goal and the reasoning behind it — I take ownership from there, so you're not managing every step. I'll flag you when something actually needs your input, not for routine check-ins. Beyond my CS role, I own the build of AI-powered support systems — using Intercom's Fin AI and Claude (Anthropic) to design chat workflows, write and test escalation/guidance rules, and automate Tier 1 responses, now live in production handling real customer volume. I bring both the relationship side and the technical side to CS work, which is rare in this field. I also have hands-on experience with API documentation and technical support, including training CS teams on API and automation fundamentals. If that's the kind of support you need, I'd like to hear about your project.