Paul Ryan C.

Technical Support | B2B | SaaS | JIRA Specialist

Why Work With Me? Reliable (100% completion, on-time). Clear, proactive communication. Growth-driven applying precision to deliver consistent, high-quality results. As a Top-Rated plus Upwork Professional with a decade of experience in technical and customer support, I deliver exceptional service that drives client satisfaction and operational efficiency. My career is built on three pillars: 1. Proven Performance & Client Trust Top-Rated Plus Member: Consistently receive 5-star ratings and rapid response times, ensuring seamless communication and project success. NPS Leader: Achieved outstanding Net Promoter Scores (NPS) in Level 2 support roles for industry leaders like QuickBooks, Sprint, GoDaddy, Heymarvelous, and Foxit eSign. 2. Technical & CRM Mastery Web & System Expertise: Resolve complex issues with email, DNS, hosting, and cloud platforms. Tool Proficiency: Skilled in JIRA Service Management, Salesforce Service Cloud, Google Workspace, Zendesk, Intercom, ServiceNow, Slack, Blesta and more. Automation & Efficiency: Leverage tools like Zapier and WHMCS to streamline workflows and reduce client overhead. 3. Client-Centric Approach Problem-Solving Focus: Deliver tailored solutions for technical troubleshooting, CRM optimization, and customer satisfaction. Adaptability: Quick to learn new systems and adapt to evolving client needs. Let’s collaborate to elevate your support operations. I’m ready to bring my expertise to your team!