Roxanne Angeli S.

Hi! I’m Roxanne, Thank you for checking out my profile! I’m currently a Virtual Assistant/Billing Associate for a US-based EMS software company, where I manage email communications, create insurance portal, EFT enrollment, generate reports, call patient insurance, send patient statements/invoice, and process customer payments. My Expertise: With 1 year and 7 months as an Operations Supervisor at a leading BPO in the Philippines, I handled international retail accounts, coached my team, and analyzed recorded calls for performance improvement. I bring 13 years of solid experience in customer service and operations management in the cinema industry. My skills include: People Management: Leading and developing branch teams, including front-end staff, janitorial, and security personnel. Operations Management: Ensuring operational readiness, addressing customer concerns, managing facilities and inventory, and preparing reports and budgets. Office Management: Email management, report generation, staff scheduling, and social media content creation. Additional Skills: Proficient in Canva Expert in Facebook Business Suite (META) Intermediate in Microsoft Office (Excel, PowerPoint, Word) As a former Cinema Operations Supervisor, I consistently delivered high-quality work, met deadlines, and mentored staff. I’m organized, efficient, and self-motivated. I look forward to collaborating with you to provide excellent customer service and support for your projects!