Adeola O.

I help Airbnb and short-term rental owners run their properties without being buried in guest messages, cleaning issues, maintenance problems, pricing decisions, and late-night emergencies. With 8+ years of short-term rental operations experience, I manage the day-to-day systems behind STR portfolios across the USA, Canada, the UK, Europe, and Australia. My focus is simple: keep guests happy, properties guest-ready, operations organized, and revenue protected. What I can take off your plate: 1. Guest Communication & Experience -24/7 guest messaging and support -Pre-arrival, check-in, during-stay, and checkout communication -Guest issue resolution and escalation -Airbnb, VRBO, Booking .com, and direct-booking communication -Review and reputation management 2. STR Operations Management -Daily operational oversight -Check-in/check-out coordination -SOP creation and implementation -Issue tracking and escalation -Vendor and contractor coordination -Property readiness and quality control 3. Cleaning & Maintenance Coordination -Turnover scheduling -Cleaner dispatch and follow-up -Cleaning checklist management -Inspection coordination -Maintenance reporting and escalation -Last-minute cleaner and property issue management 4. Revenue & Pricing Operations -Dynamic pricing using PriceLabs and Wheelhouse -Seasonal and demand-based pricing -Local event and market analysis -Competitor rate monitoring -Occupancy and revenue optimization -Rate and calendar consistency across channels 5. Listing & Booking Operations -Airbnb and VRBO listing optimization -Listing audits and content improvements -Calendar management -Booking coordination -Guest screening and house-rule enforcement -Smart-lock and access-code management 🟢 PMS & Channel Management I have hands-on experience with: Hostaway, Guesty, Hospitable, Lodgify, OwnerRez, and Eviivo I also work with: Breezeway, PriceLabs, Wheelhouse, Minut, NoiseAware, Ring, Blink, Schlage, Yale, August, Slack, and Google Workspace. 🟢Why property managers bring me in: You don't need another person who simply checks the inbox. You need someone who can see an operational problem, take ownership of it, coordinate the right people, document what happened, and make sure it doesn't become the next guest complaint. 🟢That's how I work. I use documented SOPs, escalation procedures, checklists, and operational reporting to keep work consistent across multiple properties and time zones. 🟢Best fit: -I work particularly well with: -Airbnb hosts with multiple properties -Short-term rental property managers -Co-hosting companies -STR operators scaling beyond owner-operator capacity -Multi-platform portfolios using Airbnb, VRBO, Booking .com, or direct bookings If you're managing 6+ properties, expanding your portfolio, or spending too much time dealing with day-to-day operations, I can take ownership of the operational side. Send me your portfolio size, PMS/channel manager, and the biggest operational problem you're dealing with right now. I'll tell you where I can take ownership.