Rose Anne S.

I'm genuinely passionate about what I do, and I treat every client's business as if it were my own. I take pride in being someone you can trust, rely on, and count on to get things done right. I believe that great service goes beyond simply completing tasks—it's about taking initiative, solving problems, and genuinely caring about the success of your business. My dedication doesn't stop at regular working hours. I'm committed to being there when you need me, 365 days a year! :) Hi, I'm Rose, a Philippines-based Virtual Assistant with five years of hands-on experience in eCommerce operations and management. I specialize in Shopify management, dropshipping, Direct-to-Consumer (DTC) operations, supply chain and fulfillment support, order processing, product copywriting, and customer support management. What sets me apart is that I understand how an eCommerce business operates beyond just answering customer emails. From coordinating with suppliers and monitoring shipments to resolving order issues, managing customer relationships, and improving daily workflows, I know how to keep things running smoothly behind the scenes. I'm proactive, detail-oriented, resourceful, and comfortable taking ownership of tasks. I don't just wait for instructions—I identify problems, find solutions, and make sure things get done. If you're looking for someone who can take work off your plate, keep your operations on track, and treat your business with the same care and attention as you do, I'm the person you're looking for. LEARN, ADAPT AND GO EXTRA MILE! ► CUSTOMER SUPPORT & EXPERIENCE MANAGEMENT - Customer Support Operations and Team Management - Email, Live Chat, and Social Media Support - Helpdesk Management (Gorgias, Zendesk, Freshdesk, Commslayer, Zoho) - Order Inquiries, Modifications, Cancellations, and Refunds - Returns, Exchanges, and Replacement Management - Payment Disputes, Chargebacks, and Fraud Management - Subscription Management and Customer Retention - Customer Complaints and Escalation Handling - Customer Satisfaction and Brand Reputation Management - Customer Support SOPs, Templates, and Workflow Improvements ► DTC (DIRECT-TO-CONSUMER) ECOMMERCE OPERATIONS - Daily DTC Brand Operations and Store Management - End-to-End Order Lifecycle Management - Shopify and Checkout Operations - Customer Experience and Post-Purchase Support - Subscription, Recurring Billing, and Retention Management - Payment Processing, Refunds, and Dispute Resolution - Order Tracking and Delivery Performance Monitoring - Coordination Between Customer Support, Fulfillment, and Suppliers - Identifying Operational Issues and Providing Solutions - Process Improvements and SOP Development ► SUPPLY CHAIN, LOGISTICS & FULFILLMENT SUPPORT - Supplier and Fulfillment Partner Communication - Order Processing and Fulfillment Coordination - Shipment Tracking and Delivery Monitoring - Coordination with Third-Party Logistics (3PL) Providers - Shipping Delays, Lost Parcels, and Delivery Exception Management - Address Verification and Shipping Issue Resolution - Returns, Reshipments, and Replacement Coordination - Inventory Availability and Out-of-Stock Monitoring - Supplier Follow-Ups and Fulfillment Issue Resolution - Order Status Reporting and Operational Updates - Cross-Border Shipping and Logistics Coordination ► SHOPIFY STORE MANAGEMENT - Basic Shopify Setup - Product Uploads, Descriptions, and Collection Management - Shopify Apps Installation and Configuration - Payment Gateway and Shipping Settings - Order Management and Fulfillment - Product Page and Store Content Updates - Product Research and Sourcing - Store Troubleshooting and Daily Administrative Tasks ► DROPSHIPPING OPERATIONS - Shopify Dropshipping Store Setup and Management - Product Research and Winning Product Sourcing - Product Importation (CJdropshipping, AliExpress, DSers) - Supplier Communication and Coordination - Order Processing and Tracking - Fulfillment and Shipping Management - Product Listings and Description Optimization - Customer Support and Post-Purchase Management ► SOCIAL MEDIA SUPPORT - Facebook and Instagram Content Scheduling - Comment Moderation and Customer Interactions - Social Media Inbox and Message Management - Responding to Customer Inquiries - Basic Content Creation Using Canva ► TOOLS, APPS & PLATFORMS - eCommerce: Shopify, DSers, AliExpress, CJdropshipping - Customer Support: Gorgias, Zendesk, Freshdesk, Commslayer, Zoho - Design & Content: Canva, Adobe Photo Editor - AI & Productivity: ChatGPT, DeepL - Operations: Order Tracking Platforms, Supplier Portals, and Fulfillment Dashboards