Krystal B.

I have over 10 years of experience in customer support, mainly working with phone, chat, email, and CRM systems. I have also gained meaningful experience working as a data entry specialist before I was promoted to a Quality Analyst. Over the years, I’ve helped customers with everything from simple questions to more complex issues, including billing, placing and tracking orders, processing refunds, cancellations, and resolving account problems. I’m comfortable handling a high volume of calls and messages while keeping my responses clear, accurate, and professional, consistently maintaining a customer satisfaction score above 95%. I’ve worked with tools like Zendesk, UltraCart and I’m comfortable managing tickets, chats and high volume phone calls as well as updating records, and making sure everything is properly documented. I also have experience in quality assurance, so I pay close attention to detail and make sure my work is consistent and error-free. I’m reliable, easy to work with, and comfortable working remotely. I manage my time well and don’t need much supervision once I understand the task. If you need someone who can jump in, handle customer support properly, and keep things organized, I’m available and ready to get started.