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Deborah V.

Deborah V.

Support and Retention Specialist

I have 19 years of customer and technical support experience, primarily in supervisory roles. I believe that exceptional customer support can make or break a company, and I strive to turn every interaction into an opportunity for brand advocacy. Colleagues and customers commend my attention to detail, empathy, patience, and positive attitude. I possess strong troubleshooting skills, helping customers adjust settings or identifying bugs for developer attention. I am also an expert in Zendesk, specializing in efficiency, workflows, and automations.

🇺🇸Ellwood City, United States$40/hr95% JSSSince Sep 2016
GlobeUpwork

Earnings and projects

MRR
$2.5k

Last 6 months ÷ 6

World#16,328 / 412k
🇺🇸Country#4,001 / 62.1k
Revenue, last 30 days
$3.1k

Last 6 months: $15k

World#11,936 / 412k
🇺🇸Country#3,040 / 62.1k
Total earnings
$255k

Billed in all: $263k

World#10,319 / 412k
🇺🇸Country#2,706 / 62.1k
Per project
$255k

$15k in the last 6 months

World#14 / 412k
🇺🇸Country#6 / 62.1k
Projects, last 6 months
1
0% fixed100% hourly
World#128,095 / 412k
🇺🇸Country#16,472 / 62.1k
Projects in all
1

Across 3 contracts

0% fixed100% hourly
World#360,674 / 412k
🇺🇸Country#53,151 / 62.1k

Earnings, last 30 days

$263k+$3.1k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$260k$262k$264kOct 8Oct 23Nov 7

Skill rankings: Top 4% in Customer Support

Ranked by MRR among everyone on Upwork with the skill.

  1. 3GoodData16 freelancers · 🇺🇸 #1Top 19%
  2. #43Bug Reports659 freelancers · 🇺🇸 #4Top 7%
  3. #44Testing968 freelancers · 🇺🇸 #7Top 5%
  4. #130Customer Retention2,511 freelancers · 🇺🇸 #31Top 5%
  5. #285Zendesk5,908 freelancers · 🇺🇸 #36Top 5%
  6. #380Sales9,827 freelancers · 🇺🇸 #99Top 4%
  7. #438Technical Support11,267 freelancers · 🇺🇸 #64Top 4%
  8. #716Customer Support20,101 freelancers · 🇺🇸 #94Top 4%