Meliza M.

Hello! I’m Meliza Manalo, your dedicated Online Professional ready to help you scale up your business by providing excellent customer service and assisting you with your Amazon store. Trust me to not only meet but exceed your expectations. Work with me so you can focus more on the strategic aspect of your business. Here's what I can do for you, and many more: 📌 Call, Email and Chat Customer Support: -Responsible for organizing and responding to inquiries in a timely and efficient manner and making sure all their questions are answered. - Driving customer value from our products or services. - Observing the company policies and procedures while providing the best quality of customer service. -Responsible for keeping customer information updated and safe in CRM. -Responsible for handling daily tasks, such as returns, refunds, cancellations, complaints, bookings, and sudden order changes with accuracy and attention to detail. 📌 Amazon Virtual Assistant: Amazon FBA Replenishment: Expertise in Amazon inventory management for various regions including EU, CA, AU, JP, US, and AE. Inventory Management: Experienced in handling Amazon MFN and FBA inventory uploads, ensuring accuracy and compliance. Account Health Assessment: A comprehensive review of your Amazon account, covering product compliance and A-Z claims efficiency. Logistics optimization: solving inventory issues, resolving shipment problems, and reconciling logistical challenges. Communicating with Amazon: Processing communications with Amazon to correct errors related to bookings and shipping. Backorder Management: Efficient handling of Amazon MFN backorders, ensuring a seamless customer experience. Data Management: Actively manage Google Sheets to keep data organized and easy to manage. I am eloquent in Shopify, Amazon Seller Central, Georgias, and other e-commerce platforms. I'm skilled in using Freshdesk, Zendesk, Amazon, and Excel. I’m also comfortable using Google Drive and Google Sheets, Asana, Netsuite, Slack, Maxwell, and Landmark.