Skip to content
BackNov 7
Santiago III M.
Upwork badge

Santiago III M.

Customer Support PRO | Trust and Safety | A+ Virtual Assistant

Hire me! I have an extensive background as a Brand Integrity Specialist, Customer Service, and Safety Specialist for Social Media, I bring a wealth of experience that distinguishes me as a top candidate for your company. My Professional Journey: - Phone/Chat/Email Support (10 years): A decade in customer support has refined my communication skills and the ability to effectively address client needs. - Brand Integrity Specialist (4 years): Successfully navigating brand reputation complexities. Expertise Highlights: - Lead Generation (3 years): Adept at identifying and cultivating potential leads. - Social Media Investigator: Unique skill set ensuring safety and compliance. Platforms that I am familiar with: -Smartlead -Instantly -Lead Sherpa -Podio -Zendesk -Slack Key Strengths: - Excellence-Driven: I strive for excellence, ensuring each project exceeds expectations. - Self-motivated: Proficient in working with minimal supervision, taking ownership, and driving results independently. - Team Player: Known for being easy-going and social, fostering positive working relationships. - Always Reliable: Clients can count on timely and unwavering delivery. - Hardworking and Diligent: Approach every project with diligence and a strong work ethic, ensuring the highest standards. Let's collaborate to elevate your project with my diverse skill set and unwavering commitment to excellence. I'm not just a service provider; I'm a partner invested in your success. Together, let's achieve greatness!

🇵🇭Davao City, Philippines$5/hr100% JSS4.99 (18)Since Sep 2016

Earnings and projects

MRR
$1.8k

Last 6 months ÷ 6

World#26,283 / 412k
🇵🇭Country#3,349 / 56.3k
Revenue, last 30 days
$1.6k

Last 6 months: $11k

World#27,185 / 412k
🇵🇭Country#4,089 / 56.3k
Total earnings
$96k

Billed in all: $100k

World#41,067 / 412k
🇵🇭Country#5,432 / 56.3k
Per project
$4.6k

$3.5k in the last 6 months

World#37,962 / 412k
🇵🇭Country#8,877 / 56.3k
Projects, last 6 months
3
0% fixed100% hourly
World#66,479 / 412k
🇵🇭Country#5,298 / 56.3k
Projects in all
21

Across 24 contracts

8% fixed92% hourly
World#128,797 / 412k
🇵🇭Country#9,942 / 56.3k

Earnings, last 30 days

$100k+$1.6k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$98k$99k$100kOct 8Oct 23Nov 7

Skill rankings: Top 6% in Lead Generation

Ranked by MRR among everyone on Upwork with the skill.

  1. #93Inbound Inquiry1,295 freelancers · 🇵🇭 #46Top 7%
  2. #975Email Communication14,123 freelancers · 🇵🇭 #504Top 7%
  3. #1,156Email Support14,954 freelancers · 🇵🇭 #665Top 8%
  4. #1,575Customer Support20,101 freelancers · 🇵🇭 #726Top 8%
  5. #1,585Lead Generation26,344 freelancers · 🇵🇭 #401Top 6%
  6. #2,627Customer Service37,167 freelancers · 🇵🇭 #1,191Top 7%