Schelde M.

As s customer service professional, I explore ways to constantly improve customer service experience and set a benchmark for customer satisfaction. I have 20 years of experience in the Customer Service industry. 8 years of which are managing customer representatives. I have extensive experience in contact center functions such as process improvement, call flow creation, productivity management, and people management. I am an analytical thinker, I always apply logic to solve problems to get the job done. I am skilled in client services. I can anticipate a client's needs and respond to them in a timely and courteous manner. I am also a creative thinker, I can develop new strategies and think outside the box to get the job done. I also can foreknow the consequences of situations or implications of certain actions and then respond appropriately, finding effective solutions to problems by taking an abstract holistic or theoretical approach. I am flexible, I can adapt to whatever changes without losing focus on my goal. This includes my ability to apply my knowledge to new circumstances.