Edgar Joseph T.

WORK EXPERIENCE TECHINICAL SUPPORT REP. Teletech Pampanga Delivery Center SM Pampanga Account: ISP August 2011 – October 2013 In-charge with answering in-bound calls, providing services such as payment and technical assistance CUSTOMER SERVICE REP. Startek Ntec Nepo Account: Telco Oct. 2013 – Feb 2014 As an activations agent, we assist customers and merchants calling to activate newly purchased sim card for it to be registered on the company database, upselling suitable services for customer was required. COLLECTIONS REP. Iqor PH SM Clark Nov. 2017- Feb 2019 Taking in outbound and inbound calls for a Telco Canadian company, providing customer service while ensuring company revenue with dollar collected CUSTOMER SERVICE ASSOCIATE Concentrix Clark March 2019 to September 2020 Fraud Identity Agent on a Financial Account, in charge of making sure identity of customer/accounts are secure and protected by assisting customer going through verification steps PRIVATE CONTRACTOR TBPO LLC. Work from Home July 2021 to October 2021 Sales Representative for Health and Life Insurance Partner, in charge with converting leads to accounts by handling outbound calls Freelancer Customer Service CRI Genetics Work from Home November 2021 - July 2022 As customer service representative, I was responsible for addressing customers' inquiries, concerns, and complaints promptly and professionally, ensuring that they receive the highest level of service and support. Freelancer Customer Service Really Good Dumpsters Oct 2022 - Dec 2022 March 2023 - February 2024 Front line for this small business, to assist customer with their dumpster needs and to provide what suitable dumpster they would be needed for the project. Handles inbound/outbound calls, email, chat and text to our customers. Capital Office UK March 2023 - Present • Computer Literacy: Well versed on MS excel, MS word • Can perform under pressure • Hardworking • Resourceful in utilizing available resources • Can work individually or in a team I am very enthusiastic with in terms of technology, and I think that will give me an edge I look forward in gaining more experience with you