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Manuel M.
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Manuel M.

Customer Support

With a solid background in customer support, I am dedicated to providing outstanding service to clients and users. I have a proven track record of efficiently resolving inquiries, creating and maintaining canned responses, and ensuring seamless communication. My experience includes generating reports for technical issues, developing training guides, and contributing to resource centers. I thrive in fast-paced environments, balancing empathy with problem-solving to enhance user satisfaction. Let's collaborate to make your customer experience remarkable.

🇪🇨Quito, Ecuador$12/hr100% JSS4.94 (5)Since Sep 2016

Earnings and projects

MRR
$1.6k

Last 6 months ÷ 6

World#30,203 / 412k
🇪🇨Country#70 / 636
Revenue, last 30 days
$1.5k

Last 6 months: $9.5k

World#30,392 / 412k
🇪🇨Country#72 / 636
Total earnings
$69k

Billed in all: $72k

World#57,078 / 412k
🇪🇨Country#85 / 636
Per project
$7.7k

$4.8k in the last 6 months

World#21,810 / 412k
🇪🇨Country#40 / 636
Projects, last 6 months
2
0% fixed100% hourly
World#88,918 / 412k
🇪🇨Country#151 / 636
Projects in all
9

Across 16 contracts

19% fixed81% hourly
World#212,268 / 412k
🇪🇨Country#237 / 636

Earnings, last 30 days

$72.4k+$1.5k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$70k$71k$72k$73kOct 8Oct 23Nov 7

Skill rankings: Top 6% in Problem Solving

Ranked by MRR among everyone on Upwork with the skill.

  1. #58Multitasking598 freelancers · 🇪🇨 #1Top 10%
  2. #79Problem Solving1,247 freelancers · 🇪🇨 #1Top 6%
  3. #85Leadership Skills972 freelancers · 🇪🇨 #1Top 9%
  4. #170Computer Skills2,550 freelancers · 🇪🇨 #3Top 7%
  5. #178Ticketing System1,296 freelancers · 🇪🇨 #1Top 14%
  6. #292Customer Retention2,511 freelancers · 🇪🇨 #2Top 12%
  7. #3,309Customer Service37,167 freelancers · 🇪🇨 #6Top 9%