Zeleta W.

I help businesses improve customer satisfaction, service quality, and team performance through Quality Assurance (QA) auditing, customer experience consulting, and employee development. With experience evaluating customer interactions and designing quality assurance frameworks, I identify service gaps, provide actionable performance insights, and develop strategies that improve customer loyalty and operational excellence. My expertise includes customer service audits, QA scorecard development, performance reporting, employee coaching, and customer service training. Services I Offer: Quality Assurance Audits Customer Experience (CX) Consulting QA Scorecard & Framework Development Customer Service Training Employee Soft Skills Coaching Performance Analysis & Reporting Service Quality Improvement Plans Standard Operating Procedure (SOP) Development I am committed to helping organizations build customer-focused teams, strengthen service delivery, and create exceptional customer experiences that drive measurable business results. Let's work together to elevate your customer experience. Core Qualifications Customer Experience (CX) Consulting Quality Assurance (QA) Auditing Customer Service Performance Evaluation Customer Service Training & Facilitation Employee Soft Skills Development Quality Assurance Scorecard Development Call, Chat & Email Quality Evaluations Process Improvement & Workflow Optimization Coaching & Performance Action Plans Executive Performance Reporting Quality Assurance Framework Design