Ma. Lorraine M.

I possess the skills and reliability to meet my clients' needs while delivering outstanding customer service with professionalism. I have worked in the customer service industry for 8 years and is skilled in communicating with clients through chat and email. Experienced in social media moderation (through comments and inbox). Also experienced in using Salesforce, Kayako, Zendesk and Singlecomm. I am also independent, hardworking and can work with minimal supervision. Achievements: • Top Performer of the Month – August 2016 (Gold Achiever) Photobook • Top Performer of the Month – July 2016 (Gold Achiever) Photobook • Top Performer of the Month – May 2016 (Bronze Achiever) Photobook Philippines • Top Performer of the Month – April 2016 (Silver Achiever) Photobook Philippines • Top Performer of the Month – March 2016 (Silver Achiever) Photobook Philippines • Top Performer of the Month - January 2015 (Bronze Achiever) Photobook Philippines • Top Performer of the Month – February 2015 (Bronze Achiever) Photobook Philippines • Lowest Average Handling Time - December 2012 Accenture Philippines • Top Performer of the Month - May 2012 Accenture Philippines • Quality Top Performer of the Month - April 2012 Accenture Philippines • Top Performer of the Month - February 2012 Accenture Philippines • Top Performer of the Month - January 2012 Accenture Philippines • Top Performer of the Month - December 2011 Accenture Philippines • Quality Top Performer - March 2011 Accenture Philippines • 100% in Customer Service - February 2011 Accenture Philippines • Most Improved Agent - February 2011 Accenture Philippines • Outstanding Employee of New Connections - Electricity - November 2010 Accenture Philippines