Christine L.

e-Commerce | Customer Service | Zendesk Specialist

With 10+ years of experience in customer service, operations, and support leadership, I help businesses build efficient support systems and deliver exceptional customer experiences. As a Zendesk Specialist, I specialize in optimizing support operations through Zendesk Automations, Triggers, and workflow improvements that reduce manual work, increase team productivity, and improve response times. I also have extensive experience leading teams, creating SOPs, training staff, and improving support processes to scale operations effectively. As an Operations Manager, I collaborate closely with Team Leads, Developers, Logistics, and cross-functional departments to ensure seamless day-to-day operations. I identify and eliminate operational gaps, align teams on priorities, and streamline processes to keep the business running efficiently while supporting continuous improvement. I'm a proactive, reliable professional who works well independently and collaborates seamlessly with teams. Whether you need Zendesk optimization, customer support management, or operational improvements, I focus on delivering practical solutions that create measurable results. Core Skills: * Zendesk Automations & Triggers * Zendesk Workflow Optimization * Customer Service & Operations Management * Team Leadership & Training * Process Improvement & Quality Assurance * SOP & Knowledge Base Creation * Recruitment & Onboarding * Order Fulfillment & Supplier Coordination * Returns, Refunds & Dispute Resolution