Jann Glyn G.

Customer Service Associate (Phone, Chat, Email Support)

I'm a versatile Customer Service Associate with experience in the retail industry, BPO industry, hospitality, and Trust and Safety. Confident with my verbal, written, and listening skills, I have no issues understanding and getting my message across to my audience. I believe in providing only my best for clients at all times. I give high regard to meeting deadlines and ensuring that tasks are done according to the standards required. I emphasize details and be able to prioritize tasks for efficiency and productivity. Having worked in different fields, I have encountered situations requiring logical and analytical decision-making to address and resolve issues. I can negotiate without being disrespectful and understand where the other person is coming from. In terms of technical skills, I am knowledgeable in various Microsoft Office applications and software with a typing speed averaging 45wpm-50wpm. Knowledge in Agent Portal and Salesforce is also something that I have learned to use. My experience in the BPO industry has equipped me to do multiple things at a time. I seek to grow as an individual not only in the fields I am most passionate about but also in other things I am yet to explore.