Krishza Mae Q.

I have 11 years of combined experience in Team Management, Collections, and Customer Support catering to various customers which developed my strong interpersonal skills. In 2008, I started in a large call center here in the Philippines as a collections specialist. I worked for a prestigious financial institution in the US (Synchrony Bank) as a third party collector for outstanding credit card debts before I got promoted to being a team leader. In 2017, I got the chance to work in a new project, American Home Shield which is under the same BPO company. It is a home warranty company that provides home services contracts on major home systems and appliances. It aims to provide excellent customer service and satisfaction by giving an empathetic approach in helping resolve customer's concerns. I have the qualifications you are looking for. I am a team player, I take direction and I want to be successful.