Gleb M.

I automate operations end to end for distributors and multichannel e-commerce teams — quote to order, order to fulfilment, fulfilment to invoice and reconciliation. Make (Integromat), n8n, and Airtable systems that stop your staff re-typing data between Shopify, Amazon, Bol, QuickBooks, and email. Most automation freelancers know the tools. Fewer have run the operations underneath them. I spent 12 years in supply chain, logistics, and digital operations before moving into automation full-time — Accenture, ToolsGroup, driveMybox, and MSC Mediterranean Shipping, as a business analyst, product manager, and product owner on operations systems. I've been on the client side of these builds: writing the requirements, running the testing, and living with the result. I design the process first and the workflow second, which is why my builds hold up under real order volume. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ RECENT WORK ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ HVAC ProSales, Florida (ongoing) [Airtable → Make → BigCommerce → eBay → Amazon] 4,000+ SKUs were hand-keyed into a single store. I built a structured Product Master system — API synchronisation, category and pricing governance, duplicate prevention, vendor onboarding, and order-to-invoice flow into their accounting. Product data is entered once and publishes to BigCommerce and eBay, with Amazon in progress. One sales channel became three, run by the same two-person team. The client: "a methodical approach and focus on creating scalable systems rather than quick fixes." Bol marketplace sellers, Netherlands [Make → Bol → AI agents] Inventory management across multiple stores, with AI agents handling product content generation. The operational logic runs in Make; the models do the reading and writing, not the deciding. Jersey Print Factory, textile production [Make → Shopify → Gmail → Google Sheets → Drive → Forms] Order management rebuilt end to end — stock levels adjust automatically and customers get status and delay notifications without anyone writing them. They came back for ongoing support: "our order processing and notification automations have been running smoothly without interruptions." Trust Up L3C [Make → Airtable → Softr] Integration across disconnected systems, with Softr interfaces so the team can act on it. Their CEO: "A brilliant system thinker… his expertise in managing complex data flows and clear communication has been invaluable." Also recent: a multi-site content pipeline running complex AI agents across 10+ WordPress properties. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ MULTICHANNEL IS WHERE I'M STRONGEST ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Shopify, WooCommerce, BigCommerce, Bol, Amazon, and eBay — stock, orders, and product data staying in sync across all of them without manual re-keying. If you're selling on more than one channel and reconciling inventory by hand, that's the problem I solve most often. I work with Dutch and Belgian sellers on Bol specifically, which few automation specialists do. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ AI WHERE IT EARNS ITS PLACE ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ I build AI agents and LLM steps into operational workflows using the OpenAI API — classifying inbound orders and emails, extracting structured data from supplier documents and invoices, generating product content at volume — with the deterministic logic held in Make or n8n around them. Models are good at reading messy input. They should not be the thing your order flow depends on, and I build them so they aren't. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ WHAT I WORK WITH ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ → Automation: Make (Level 4 – Advanced, AI Agent Builder), n8n, Zapier → Data & apps: Airtable (Certified Builder), Softr (Certified Professional), Google Workspace → Commerce: Shopify, WooCommerce, BigCommerce, Bol, Amazon, eBay → Finance & CRM: QuickBooks Online (ProAdvisor L1 & L2), Kommo (Official Partner), Close, Zoho → AI: OpenAI API, AI agent design inside operational workflows → Also: Slack, Intercom, WordPress, carrier and warehouse management APIs — anything with an open API I also train teams to run what I build. Several clients have hired me specifically to bring their own staff up to speed on Make and n8n — across Close CRM, Zoho, Slack, and Google Sheets. One put it this way: "He went beyond just building workflows — he explained each step, empowering me to manage and expand the automations on my own." ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ HOW I WORK ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Fixed scope, fixed price, fixed timeline, with milestones tied to defined deliverables. We start with a short call to map where your data actually breaks, then scope from there. Most builds ship in two to eight weeks. Full documentation at handover — you own the system, not a dependency on me. If you know what you need, message me with what's breaking and I'll tell you whether I'm the right fit. 100% Job Success Score · Top Rated · 24 contracts completed · MBA · Based in Milan, working EU/US hours