Fabiana Patricia C.

I am a passionate QA Analyst/Software Tester with 18+ years experience in the IT Industry, with a great knowledge in Quality, Do's and Dont's in Testing. Detail oriented, team worker, dedicated. I love Automation and have implemented it for some clients from zero. I can deliver projects on time and within budget, but most important I can deliver happy clients! I lead by example and motivate people to deliver excellence, serious about having humour in the workplace and serious on delivering Quality! The key strengths that I possess for success include, but are not limited to, the following: - Successfully planned, designed, developed, and supported Business Analysis, Project Management and Software Testing activities for live use of Web based applications with teams widely worldwide located. - I am a self-starter. - Eager to learn new things. - Strive for continued excellence. - Provide exceptional contributions to customer service for all customers. I have a full understanding of the full life cycle of a Software Development project. I also have experience in learning and excelling at new technologies as needed. My experience includes but is not limited to: - Customer service and support - Problem isolation and analysis - Requirement analysis - Process improvement and documentation. - Monitoring incidents since its origin until its resolution. - Focal Point between clients and the team in terms of coordinating Product Development Services - Report progress and incidents to Customers and Management. - Staffing - Mentoring, Training and Coaching Please see my resume for additional information on my experience.