Luz Elizabeth R.

If you need someone with experience in marketing, operations, and client delivery to structure your systems and follow up with your team... You can stop searching: you found me! I help marketing teams and businesses operate like well-oiled machines, of course, with AI-driven solutions. ;) I’ve done the execution myself, so I know what “good” looks like. So I can bring the most value in structuring the work: setting priorities, defining clear deliverables, and turning messy ideas into actions that scale. I’m also strong on the client side. I’ve managed accounts, handled complex communication, and know how to balance being proactive without overcomplicating things. ✨ Where I’ve driven impact: 🔹 Upwork Global Inc. 7 years in customer experience and product engagement, working cross-functionally and influencing product, policy, and workflow decisions. 🔹 Neo Mark Media. Led customer success and operations, reduced churn, improved onboarding, and accelerated campaign delivery across multiple accounts. 🔹 Agencies, SaaS & service-based businesses. Brought structure to marketing operations, coordinated specialists, and improved execution speed and accountability. ✨ What I take ownership of: 🔹 Project & delivery management (Agile, Scrum, Waterfall) 🔹 Client communication & customer success 🔹 Marketing operations & workflow design 🔹 SOPs, CRM systems, and reporting 🔹 Cross-team coordination (design, dev, media buyers, CSMs) ✨ Tools: ClickUp, Asana, Trello, Monday, Jira, GoHighLevel, Retell AI, Airtable, Claude, ChatGPT, Gemini, Looker, etc. ✨Industries I’m particularly drawn to: Marketing agencies, healthcare (especially MedSpas), wellness, SaaS, psychology, coaching, and personal development. Sounds like a strong fit, right? Let’s connect! I’d love to hear more about your current needs. Note: Some shorter contracts without reviews reflect my time working directly with Upwork, where contracts were periodically renewed. I’ve also spent the past couple of years focused on long-term client engagements outside the platform.