Raju Kumar M.

I help brands manage conversations, protect their reputation, and stay active across social media — without missing a single comment or message. With 7+ years of experience in ORM and social media monitoring, I’ve handled real-time engagement, customer queries, and reputation management across platforms like Instagram, Facebook, LinkedIn, Reddit, and review sites. I’ve worked with B2B and B2C brands in insurance, solar, logistics, and retail — managing high-volume interactions with fast response time and consistent brand tone. Tools I use: Meltwater, Konnect Insights, Brand24, Simplify360 What I focus on: • Fast, human responses (not generic replies) • Tracking sentiment and conversations • Keeping communities active and engaged • Escalating issues before they become problems If you need someone reliable who can handle engagement and reputation daily — I can help.