Nicolas R.

Customer Service Operations Supervisor

I'm an experienced fella on customer service, ranging from facing the customer and providing support via email, phone, chat, in person, or any other channel available, to managing teams as an operations supervisor, and coordinating the operation I started in the industry in 2019 as a customer support representative, and due to my performance and my constant interest in leadership, I was promoted to Operations Supervisor by 2020

🇨🇴Medellin, Colombia$15/hr100% JSS4.32 (3)Since Oct 2016

Earnings and projects

MRR

$2,141$2.1k

Last 6 months ÷ 6

#20,683 / 412,022 / 412k

🇨🇴#261 / 4,578 / 4,578

Revenue, last 30 days

$2,100$2.1k

Last 6 months: $13k

#20,109 / 412,022 / 412k

🇨🇴#261 / 4,578 / 4,578

Total earnings

$170,370$170k

Billed in all: $177,866$178k

#19,521 / 412,022 / 412k

🇨🇴#132 / 4,578 / 4,578

Per project

$34,074$34k

$13k in the last 6 months

#2,206 / 412,022 / 412k

🇨🇴#20 / 4,578 / 4,578

Projects, last 6 months

0% fixed100% hourly

#128,092 / 412,022 / 412k

🇨🇴#1,261 / 4,578 / 4,578

Projects in all

Across 7 contracts

0% fixed100% hourly

#266,042 / 412,022 / 412k

🇨🇴#1,828 / 4,578 / 4,578

$178k+$2.1k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch

Skill rankings: Top 3% in Data Entry

Ranked by MRR among everyone on Upwork with the skill.

#17Business with 100-999 Employees141 freelancers · 🇨🇴 #1Top 12%🇨🇴#1 of 1
#33Answered Ticket446 freelancers · 🇨🇴 #3Top 7%🇨🇴#3 of 6
#44US English Dialect1,209 freelancers · 🇨🇴 #2Top 4%🇨🇴#2 of 5
#63Inbound Inquiry1,295 freelancers · 🇨🇴 #1Top 5%🇨🇴#1 of 7
#122Communication Etiquette1,807 freelancers · 🇨🇴 #2Top 7%🇨🇴#2 of 18
#125Product Knowledge2,128 freelancers · 🇨🇴 #3Top 6%🇨🇴#3 of 29
#161Order Tracking2,668 freelancers · 🇨🇴 #3Top 6%🇨🇴#3 of 31
#416Zendesk5,908 freelancers · 🇨🇴 #8Top 7%🇨🇴#8 of 69

Nicolas R.

Earnings and projects

Earnings, last 30 days