Larry L.

• Atlassian Certified Jira Administrator for Data Center and Server (ACP-JA) • Atlassian Certified in Agile Development with Jira Software (ACP-JSW) • Atlassian Certified in Managing Jira Projects for Data Center (ACP-MJDP) • Atlassian Jira Administration, Atlassian Confluence Admin, Jira Service Desk Consultant. • Atlassian Jira EazyBI graphs, charts, metrics, business intelligence (BI) reporting. • Atlassian Jira Scriptrunner automation and scripting. • 12+ years of experience in helpdesk & technical support • 8+ years of Atlassian Jira and Confluence administration, user training, and support. • 8+ years working with Agile/Scrum methodology in Jira and Confluence. • 8+ years of systems & process engineering experience. More specifically, I can help with the following: 1. Selecting the right version of JIRA for your needs (JIRA Core, JIRA Service Desk, JIRA Software, Cloud/On-Premise). 2. Installation, configuration, and optimization of Jira, Confluence, and Jira Service Desk. 3. Configuration of complex Scrum and Kanban boards for Jira. 4. JQL Filters, Reports and Dashboards for Jira. 5. Configuring Permission and Notification Schemes for Jira, Confluence, and Jira Service Desk. 6. Customization of issue types, workflows, custom fields, and screens for Jira and Jira Service Desk. 7. Troubleshooting and problem solving existing installations of Jira, Confluence, and Jira Service Desk. 8. Remote Tutoring of users and administrators for Jira, Confluence, and Jira Service Desk.