Chanita C.

I bring 8+ years of operational leadership across healthcare tech, workforce development, and SaaS, including building 0-to-1 systems that improved efficiency by 25-30%. My Upwork history reflects recent platform activity; the experience behind it goes deeper. Your business is growing. Your systems aren't keeping up. And you're spending time on operational chaos that should be going toward what you actually built this for. That's where I come in. I'm a fractional Operations Manager and People Operations specialist who builds the internal infrastructure that lets businesses scale without breaking. I don't just manage tasks, I build the systems, workflows, and team structures that make everything run without you having to hold it all together yourself. Here's what working with me actually looks like: you stop losing hours to things that should be systematized. Your team knows what they're doing and why. Onboarding stops being a fire drill. Your operations stop living in your head and start living in documented, repeatable processes. You get a strategic partner who sees the whole picture and executes the details without dropping anything. My core work includes operations system design and implementation, workflow optimization and SOP creation, full-cycle onboarding and people operations, project and program management, HubSpot and tech stack integration, reporting dashboards and data-informed decision making, and cross-functional stakeholder communication. I've reduced onboarding time by 25%, improved delivery efficiency by 30%, and managed cross-functional teams across multiple time zones and organizations, including healthcare startups, nonprofit workforce centers, and remote-first teams, all while keeping the human element at the center of everything I build. I work best with founders and leaders who are serious about building something sustainable, who value clear communication and strategic thinking, and who are ready to invest in operations as a foundation rather than an afterthought. If that's you, let's talk.