Claudio J.

Dynamics 365 | D365 Business Central | D365 CRM | D365 Sales | Power Apps | D365 Customer Engagement | Microsoft Licensing | Power Automate | Power Apps | Power Pages | SharePoint | Azure AD | Chat Bot | Voice Bot | D365 Development | Office 365 | Copilot | Expert-Vetted Upwork| 🚀 Microsoft Dynamics 365 Expert | Business Central | Power Platform | AI & Copilot I help businesses implement, customize, and optimize Microsoft Dynamics 365, Power Platform, and Azure solutions to improve operations, automate processes, and make better use of business data. With 30+ years of IT experience and 150+ Dynamics 365 projects delivered, I combine technical expertise, solution architecture, and business understanding to address complex CRM, ERP, and automation requirements. Whether you need a Business Central implementation, Dynamics 365 customization, Power Apps development, system integration, or AI-powered automation, I can help plan and deliver the right solution. 🏆 WHY CLIENTS CHOOSE ME 🌟 30+ years of IT and business technology experience. 🎯 150+ Dynamics 365 projects delivered. ⏱️ 9,900+ hours worked on Upwork. 💼 100+ successfully completed Upwork projects. 🥇 Top Rated Plus Upwork recognition. 🏅 Expert Vetted Upwork recognition. 🏅 Microsoft Solutions Partner designation for Business Applications. 🏅 Former Microsoft Gold Partner. 💼 MICROSOFT DYNAMICS 365 CRM & ERP Consulting, solution design, implementation, customization, development, and integration: CRM: Dynamics 365 Sales, Customer Service, Field Service, Project Operations, and Customer Engagement. ERP: Dynamics 365 Business Central, Finance, Supply Chain Management, and Human Resources. CRM and ERP architecture, configuration, extensions, data migration, and system integration. Business process analysis, requirements gathering, and process automation. ⚙️ MICROSOFT POWER PLATFORM & BUSINESS INTELLIGENCE Power Apps: Canvas and Model-Driven business applications. Power Automate: Workflow and business process automation. Power Pages: Business portals and external-facing applications. Power BI: Dashboards, reporting, and data analytics. Microsoft Dataverse: Data modeling, business logic, and integrations. Microsoft Fabric: Data engineering, analytics, and business intelligence. 🤖 AI, COPILOT & INTELLIGENT AUTOMATION Microsoft Copilot and Copilot Studio. Custom AI agents for business workflows. Azure AI and OpenAI integrations. AI-powered chatbots, voice bots, and conversational interfaces. AI integration with Dynamics 365 and Power Platform. Intelligent document processing, data analysis, and decision support. ☁️ AZURE, SHAREPOINT & CUSTOM DEVELOPMENT Microsoft Azure, cloud solutions, and identity management. Microsoft Entra ID (formerly Azure Active Directory). SharePoint Online and Microsoft 365 / Office 365. Microsoft licensing consulting and subscription solutions. SQL Server and database management. .NET, C#, JavaScript, AL, and X++ development. API development, third-party integrations, and legacy system modernization. 🎯 CONSULTING & SOLUTION ARCHITECTURE I support projects from initial discovery through implementation: Business and technical requirements analysis. CRM and ERP solution architecture and design. Project planning and implementation management. System integration, data migration, and technical consulting. Ongoing optimization and support. 🌍 GLOBAL PROJECT EXPERIENCE I have delivered technology projects for organizations across North America, Europe, and Asia, including Intcomex and For The Records, as well as growing businesses and enterprise clients. I focus on understanding each organization's requirements and translating them into practical Microsoft solutions. 🎓 EDUCATION & MICROSOFT CERTIFICATIONS Master of Business Administration (MBA). Electronics Engineer. Microsoft Certifications: PL-200 | PL-400 | PL-900 | MB-210 | MB-800 | MB-700 | MB-300 | MB-310 | AZ-104 | AZ-900 | MB-910. 📞 LET'S DISCUSS YOUR PROJECT Planning a Dynamics 365 or Business Central implementation? Need a Power Platform developer, CRM or ERP consultant, custom integration, or AI automation? Send me a message with your goals and technical requirements. Let's identify the right Microsoft solution for your business.