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Julius Cezar D.
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Julius Cezar D.

Customer Support | CRM Specialist | Email, Chat & Phone Support

With a 5-star rating from my clients and 100 percent job success on Upwork, I am an individual professional with expertise in Virtual Assistance, Transcription, Customer Support, Sales Support. My expertise includes: ✔ Customer Support (Email, Live Chat & Phone) ✔ Salesforce CRM Management ✔ Lead & Pipeline Management ✔ Case Management ✔ Appointment Scheduling ✔ Data Entry, Data Cleanup & Record Management ✔ Administrative & Back-Office Support ✔ Student Records Administration ✔ Reporting & Documentation ✔ Inbox & Calendar Management Why clients enjoy working with me: ⭐ 100% Job Success on Upwork ⭐ 5-Star Client Reviews ⭐ Strong attention to detail and accuracy ⭐ Excellent written and verbal English communication ⭐ Fast learner who quickly adapts to new systems and processes ⭐ Reliable, proactive, and highly organized ⭐ Committed to protecting confidential information ⭐ Dedicated to providing exceptional customer experiences I believe great support goes beyond answering questions—it creates positive experiences that keep customers coming back. Whether I'm managing your CRM, responding to customer inquiries, updating records, or supporting your daily operations, you can count on me to deliver high-quality work with professionalism, accuracy, and care. If you're looking for a reliable Customer Support & CRM Specialist who can become a valuable extension of your team, I'd be happy to discuss how I can help your business succeed. Let's work together!

🇵🇭Cebu City, Philippines$15/hr100% JSSSince Oct 2016

Earnings and projects

MRR (estimate)
≈$2.6k

An estimate from an earlier read

World#15,560 / 412k
🇵🇭Country#1,232 / 56.3k
Revenue, last 30 days
$3.5k

Last 6 months: $16k

World#9,954 / 412k
🇵🇭Country#564 / 56.3k
Total earnings
$74k

Billed in all: $76k

World#53,794 / 412k
🇵🇭Country#7,821 / 56.3k
Per project
$15k

$5.2k in the last 6 months

World#9,450 / 412k
🇵🇭Country#2,055 / 56.3k
Projects, last 6 months
3
0% fixed100% hourly
World#66,479 / 412k
🇵🇭Country#5,298 / 56.3k
Projects in all
5

Across 6 contracts

17% fixed83% hourly
World#266,042 / 412k
🇵🇭Country#25,565 / 56.3k

Earnings, last 30 days

$76.3k+$3.4k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$72k$74k$76k$78kOct 9Oct 24Nov 8

No data since Nov 5, 2026.

Skill rankings: Top 2% in English

Ranked by MRR among everyone on Upwork with the skill.

  1. #4Soft Skills Training145 freelancers · 🇵🇭 #2Top 3%
  2. #14Quality Audit572 freelancers · 🇵🇭 #8Top 2%
  3. #133Customer Experience2,788 freelancers · 🇵🇭 #36Top 5%
  4. #144Zoho CRM2,793 freelancers · 🇵🇭 #22Top 5%
  5. #159Customer Satisfaction3,986 freelancers · 🇵🇭 #67Top 4%
  6. #164Executive Support5,288 freelancers · 🇵🇭 #59Top 3%
  7. #176Google Workspace6,041 freelancers · 🇵🇭 #38Top 3%
  8. #179Salesforce CRM3,059 freelancers · 🇵🇭 #26Top 6%