Issac R.
Bilingual Customer Care and Sales Manager +10 yrs of BPO experience
Over 10 years Call Center Experiencie, I am an enthusiastic, reliable and professional individual, worked in different areas and Clients such as Customer Service, Technical Support and Inbound Sales, driving Key Performance Indications by coaching and delveloping my employees. I am skilled in communicating with clients over the phone and email. I have experience with CRM, Eyebeam Microsoft Excell. I have an eagerness to learn and my positive outlook on challenges has always allowed me to achieve the highest level of teamwork commitment. I can work under pressure, I personally believe that if you work under pressure then you can work efficiently and give better output.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $23k
Billed in all: $243,624$244k
$5.8k in the last 6 months
Across 20 contracts
Earnings, last 30 days
Skill rankings: Top 0.71% in Translation
Top 1% in 2 of 7 skills, ranked by MRR among everyone on Upwork with the skill.
- #14Employee Training582 freelancers · 🇲🇽 #1Top 2%🇲🇽#1 of 10
- #14Training Materials343 freelancers · 🇲🇽 #1Top 4%🇲🇽#1 of 5
- #18Performance Management448 freelancers · 🇲🇽 #1Top 4%🇲🇽#1 of 5
- #53Customer Retention2,511 freelancers · 🇲🇽 #1Top 2%🇲🇽#1 of 24
- #113Translation15,921 freelancers · 🇲🇽 #5Top 0.71%🇲🇽#5 of 387
- #155Sales9,827 freelancers · 🇲🇽 #3Top 2%🇲🇽#3 of 168
- #336Customer Service37,167 freelancers · 🇲🇽 #11Top 0.90%🇲🇽#11 of 560