Andrei K.

Hi there! Andrei is here. I am a Top Rated Zendesk Expert. Recognized The Wise One by Zendesk (Community Day 2021) 🧙‍♂️ ⚠️⚠️⚠️ I take on limited new projects atm. I recommend our automated Zendesk Health Check service (visit - pythia.cc/products/health). Save $1000s and get the best setup ever. 🏆 My most remarkable Zendesk implementation is the long-term project with the largest POD startup (300+ agents). I helped to migrate from Intercom to Zendesk, then optimized and configured the multi-tenant Zendesk instance. ZENDESK The typical use cases ("pains"), where I can help, are: 🤔 Understand if you are using Zendesk at maximal scale (Zendesk Health Diagnostics) 🤔 Setting up your "fresh" Zendesk account using best practices in customer service 🤔 Optimize your current workflows to prevent losing tickets and responding too late 🤔 Clean and reboot your old heavy Zendesk account to get the rocket-star support platform 🤔 Explore and compare how your agents perform using custom Zendesk reporting My Zendesk expertise covers: ✅ Support system migration (from Gmail, Outlook or any ticketing / CRM system) ✅ Channels setup (Zendesk Support, Chat, Talk, Guide, Text, custom integrations) ✅ Ticketing workflow setup and optimization (Forms, Channels, Macros) ✅ Business processes automation setup and scaling (SLAs, Triggers, Automations) ✅ Help center (aka Zendesk Guide) setup & branding ✅ Basic and advanced reporting and agents KPI system creation (in Zendesk Insights) ✅ Developing of the custom Zendesk apps (with yours or my developers) What makes me outstanding: 👑 Scientific background – I have structured thinking and data analytics skills. 👑 Consulting background – I use efficient and proven methodologies in my work. 👑 Multi-domain experience – I have rich practical knowledge in many business domains. I use my own special step-by-step structured approach and templates (using Google Docs) for Zendesk implementation based on next methodologies: 📗 CJM (Customer Journey Mapping) – great customer experience analytics and management methodology allowing your support system to be really customer-centric. I use it by implementing workflows via ticket fields and forms in Zendesk. 📗 KCS (Knowledge Centered Service) – mature and advanced support and service management methodology (supported in Zendesk via official Knowledge Capture app). I use it for creating knowledgebases for efficient customer self-service. 📗 NPS (Net Promoter Score) – well-known customer loyalty analytics and management methodology (is present in Zendesk as NPS Surveys). I use it for analyzing customer feedback and defining the most critical drivers in general and support-related customer experience. ☝ I guarantee you a free exploration call to discuss your business needs before you decide to hire me. Happy Support!