Elena Beth F.

You want it done! You want it fast! You want more sales! I am here to help you. With 12 years of experience serving the US and Canadian market, I bring a decade of communication expertise to every call. My career is built on a foundation of 7 years as a Customer Service Specialist in the telecommunications industry and 5 years of high-volume cold calling and appointment setting for Debt Service, Loan Application, and 6 months as processing specialist I don't just "dial", I understand the nuances of the industry. I can ensure great quality and expertise that I can bring to the table. I am ready to deliver outstanding results in a timely, professional, and collaborative manner. I am a well organized, efficient and self-motivated professional that thrives on innovation and overcoming challenges. My background, along with my ability to learn quickly and efficiently, will enable me to be a valuable part of your team. I have experience reviewing applications to ensure all required documents are complete, accurate, and legible. I verify records to prevent duplicate submissions, identify eligibility issues, coordinate with external partners to obtain missing information, update application statuses in the CRM, and ensure timely handoffs to the next review stage. I also monitor processing times and report discrepancies to maintain accuracy, efficiency, and compliance with standard operating procedures. No matter the length of my project my goal is to make your business run smoother, I always have my eyes open for ways to increase productivity and profit. Let me provide a beyond your expectation service that will achieve your business goals. Let's talk! My Special Skills: - Customer Service - Technical Support Specialist - Appointment Setting - Product Research and Listing - Lead Generation - Data Entry - Web Research - Virtual Assistant - Social Media Management -Computer Skills - Multitasking - Cold Calling - Email Marketing - Email Management - Text Management - Inbound Marketing - Sales Mastered Tools: - LightSpeed - Nitro - Five9 - Dialpad - Hubspot - Ring Central - Canva - Google Drive - Google Sheet - Lead Leaper - InsuredMine - Smart MCA - Go High Level NOTE: The 2.5 rating was due to a misunderstanding under a previous agency's handling, and does not reflect my current work ethic or performance. Let me provide a beyond your expectation service that will achieve your business goals. Let's talk!